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INT-LAW  April 2008, Week 5

INT-LAW April 2008, Week 5

Subject:

Re: Request for assistance please

From:

Wiltrud Harms <[log in to unmask]>

Reply-To:

International Law Librarians List (Int-Law)

Date:

Wed, 30 Apr 2008 16:27:52 -0700

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (138 lines)

Hi Barbara,

You may also want to check another UNCTAD publication, the World 
Investment Report 2004 with the issue title "The Shift Towards 
Services".  Table IV.7 (p.162-163) lists India and Canada (in separate 
country categories) as having the most projects in call centres during  
2002-2003 (60 and 56, respectively).

Fortunately, UNCTAD posts most of its sales publication online (in order 
to support research in developing countries, I think), so you can access 
it at http://www.unctad.org/en/docs/wir2004_en.pdf
(ODS full-text searches did not retrieve this since it does not include 
sales publications) but a good old Google search listed this as the 
first item I got.

Best wishes,
Wiltrud


Susan Lee Kurtas wrote:
>
> Dear Barbara,
>
> Some UNCTAD reports refer to "Business process outsourcing (BPO)" . 
>  See the Information Economy Report and its predecessor:  
>
> http://www.unctad.org/Templates/Page.asp?intItemID=3594&lang=1
>
> Best,
>
> Susan
>
> **********************************************
> Ms Susan Kurtas
> Reference Service Unit
> Dag Hammarskjöld Library
> United Nations
> 917.367.9499 (voicemail)
> 212.963.7412 (Reference Desk)
> [log in to unmask]
>
>
>
>
> *"Fingerote, Barbara G" <[log in to unmask]>*
> Sent by: "International Law Librarians List (Int-Law)" 
> <[log in to unmask]>
>
> 30/04/2008 01:46 PM
> Please respond to
> "International Law Librarians List (Int-Law)"             
>  <[log in to unmask]>
>
>
> 	
> To
> 	[log in to unmask]
> cc
> 	
> Subject
> 	[Int-Law] Request for assistance please
>
>
>
> 	
>
>
>
>
>
> Hello,
> I am hoping someone can point me in the right direction to locate this 
> document please; I have only rather sketchy information about it 
> unfortunately and alas nothing I have tried so far has been successful 
> (and although indeed I may be missing something very obvious).
>  
> This is the information I have:  The UN apparently published a report 
> in 2003 in which it ranked call centre projects awarded in the 
> 2002-2003 timeframe. India was ranked first with Canada a distant second.
>  
> I have been asked to locate this report as well as an updated version 
> should it exist.
>  
> I would appreciate any suggestions you can give me regarding this 
> please.  Oh, and the lawyer would like it today!  
>  
> Thank you very much for your assistance in this matter.
> B
>  
> *Barbara Fingerote*
> Librarian
> T:/Tél :        416-601-7844
> F:/Téléc:      416-868-0673
> E:/Courriel:  [log in to unmask] <mailto:[log in to unmask]>
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-- 
Wiltrud Harms
Reference Specialist for United Nations and Human Rights Law
University of California, Berkeley 
Law School Library
Berkeley, CA 94720-7210
Phone: (510) 643-6405
Fax:   (510) 643-5039

[log in to unmask]: Use this address for postings and replies - Email text body 'SIGNOFF int-law' to: [log in to unmask]
**DISCLAIMER: The opinions expressed on this list are those of the authors and do not necessarily reflect the opinions of CIESIN, its staff, or CIESIN's sponsors.

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